Administrative Team Leader - Single Point of Access

Are you a motivated and enthusiastic Administrative Team Leader seeking a new challenge. Or are your ready for a development opportunity and would like to work in a supportive, friendly and busy environment. If so, we have an exciting opportunity for you to join our Single Point of Access (SPA) Team within Community Services.The SPA service is a vital hub that manages all incoming referrals from GPs, patients, hospitals, community IPUs, and other healthcare professionals. As the Administrative Team Leader, you will play a key role in ensuring the smooth operation of this service, supporting a team of seven call handlers who manage referrals via telephone and electronic systems, as well as providing essential administrative support.This is a fantastic opportunity to lead a small, dedicated team in a fast-paced office environment that is central to the delivery of community healthcare services.We’re Looking For Someone Who IsOrganised, proactive, and able to work to a high standard.A strong communicator with excellent verbal and written skills.Flexible in approach and confident in leading a team.Experienced in staff management within health or social care settings (desirable).Familiar with call handling or telephony services (desirable, but full training will be provided).Interviews will take place on the 5th January 2026.Provide day-to-day supervision, coordination, and management of the SPA team, including rota planning and staff deployment to ensure consistent service coverage.Oversee the efficient running of the SPA service, ensuring all service user contact is handled professionally and courteously.Resolve both written and verbal enquiries, ensuring internal processes are followed and service standards are maintained.Analyse situations and make informed decisions to support effective service delivery.Review and improve working practices, propose changes to enhance efficiency, and support the implementation of new processes in collaboration with wider Community teams.To find out more about our Maternity department please visit the following link:https://yorkhospitals.pagetiger.com/dpfhpfi/1Our benefitsWe offer a range of benefits to support our staff including:Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants27 days holiday rising to 33 days (depending on NHS Trust service)A variety of different types of paid and unpaid leave covering emergency and planned leaveConfidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance ProgrammeNHS Car Lease scheme and Cycle to Work schemeAn extensive range of learning and development opportunitiesDiscounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providersFor further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.For further details / informal visits contact: Name: Jayne Bone Job title: Operational Service Manager Email address: jayne.bone2@nhs.net Telephone number: 07971 983103Please get in touch for an informal chat or a visit to our team office for the opportunity to meet the team and see our environment.