Administrator AFRF

Designation: PP4384 - Administrator AFRFCategory: Corp OperationsPosted by: Alexander ForbesPosted on: 23 Jul 2025Closing date: 31 Jul 2025Location: SandtonPurpose Of The JobFinancial Management & Operational Effectiveness Embracing & implementing TCF Client Service Output, success & engagement An Administrator is responsible and accountable for the key performance areas, aligned to the operation of a portfolio of funds. The key performance areas are set out in the performance assessment and list of tasks . These are determined by consulting and complying with Alexander Forbes procedures, industry requirements, the department that you work in, and any other specific requirements in the Service Level Agreements, at all times.

All tasks and functions should be done accurately and within the timeframes and service standards. In this service orientated business, clear and precise communication is required, while building and strengthening relationships, upward, downwards and laterally with internal and external Clients. The image of Alexander Forbes must be maintained and improved by providing prompt, polite and efficient serviceOverview Education Grade 12 (Matric) Successfully passed the AF and branch tests/assessments Experience Industry related work experience in employee benefits and retirement fund administration. Experience in claims handling and reconciliation.

Operational & Financial success Maintaining expenses in line with Branch standards and limits Eliminating PI Claims Fund administration - role specific Monthly contribution reconciliations for Pension and Provident Funds Maintenance of Member Data Necessary reporting in terms of Section 13(a) Processing of various types of claims (inclusive of bulk transfers where applicable) for Pension and Provident Funds Direct/guaranteed housing loans where applicable Preparing of monthly reporting for client meetings.

The completion of Administration Reports (where applicable) The completion of member Statements (where applicable) Complete recognition of transfer documents and allocation once received (where applicable) To identify any changes on the fund and preparing of the documents for checking (rates, fees or expenses) Prepare information for the financial year end of your funds (where applicable) To check and act upon all risk reports ( where applicable) Clear Emails and queries on a daily basis From time to time, you may be required to perform other related duties and functions that may be reasonably expected of y o u given your position and the operational requirements of the Company.

Embracing & implementing TCF Acquired skills and Knowledge - Individual's knowledge is up to date on industry trends/changes as well as AFAS products and service offerings. Measured by Branch tests set by Management and by the AFFS training department TCF - Living the AF values & making positive contributions to the Team/Branch by embracing and implementing TCF. Effectively managing client’s expectations and alleviate risks while embodying the SERVE principal. Client Service Timeous & Accurate client and member communication in line with company and branch procedures and controls.

Effective and efficient service delivery including Internal clients such as ALM Team, Consultants, etc. Quality and accuracy of work delivered both verbally and written, meets both internal and external customer expectations and is complete without errors Compliant in terms of AFFS complaints management procedure. Weighting based on personal score card Output, success & engagement Team contribution - Assists in times of absenteeism/pressure to ensure work delivery. Managing self - Management of processes and responsibilities. Ability to work independently.

Timeous & accurate actioning of adhoc tasks assigned by Management Taking on additional responsibilities & making a positive contribution to the team/Branch by way of internal procedures & processes. Competencies Compass and Alex (where applicable) system knowledge Computer literate (outlook, excel (intermediate level) and word (basic)) Good oral & written communication skills Ability to multi-task Ability to anticipate and manage change Innovative thinking and delivery Ability to understand and apply Retirement Fund Rules Ability to review and understand the applicable legislation relevant to function.

Confident/Assertive Ability to persuade and influence Professional and mature business attitude Self Motivated Client Service Orientation Ability to manage expectations Ability to communicate effectively with colleagues, management & clients Ability to work in and as part of a team Self awareness Resilient Disciplined in being able to follow documented procedures and processes Responsible & accountable Resourceful & problem solver Results- Orientated Ability to interact with Clients