Admissions CRM Administrator

Job Title: Admissions CRM AdministratorDepartment: AdmissionsReports to: Admissions & Recruitment DirectorFLSA Status: Full-time, Non-exemptPay Scale: $32.50 - $33.65/hourSchedule: Eligible for Hybrid Schedule after completing training periodSummary:We are seeking an experienced and proactive Admissions CRM Administrator to join our team. The ideal candidate will have hands-on experience with Slate CRM, along with a positive attitude, strong problem-solving skills, and an energetic, collaborative approach.Reporting to the Director of Admissions & Recruitment, the Admissions CRM Administrator will play a key role in managing, optimizing, and expanding the Slate CRM environment to meet the evolving needs of the admissions office. This position will focus on enhancing operational workflows, ensuring data integrity, and developing solutions that align with the institution’s enrollment strategies for undergraduate, graduate, postgraduate, and non-degree programs.Essential Duties and Responsibilities:Customization, builds applications, creates forms, queries, and reports to support all stages of the admissions cycleManage annual application preparation, including updates and configuration for each admissions cycleBuilds and maintains import processes for external data sources, ensuring timely and accurate reconciliation of all name acquisition dataDesign and manage portals to support admissions and recruitment effortsIdentify opportunities for enhancements and recommend technical solutions that support operational efficiency and strategic goalsManage data integrations and assist with error correction in the feed of data between systems, vendor files, and site-specific forms that insert records into the system. Develop in-depth knowledge of data integrations and business process data usage ensuring optimal data integrations and troubleshooting when necessaryCollaborate with the Admissions team to implement and optimize automated communication workflows, including segmentation, personalization, testing, and deploymentManage population groups and deliver targeted outreach campaignsRun regular audits to maintain data integrity and ensure best practices in system maintenanceProvide high-quality customer service by answering the Admissions Office’s main phone line and assisting with inquiries as neededPerform other related duties as directed by Admissions & Recruitment DirectorQualifications:Bachelor’s degree in technology, business, management, or related disciplineExperience integrating and managing Slate CRMExcellent verbal communication skills to clearly convey information in-person and over the phoneSkill in writing clear and concise, correspondence, memos, and e-mailsDemonstrated ability to multi-task and work in an extremely fast paced environmentAttention to detail and strong organization skillsSelf-starter, resourceful, and naturally hospitableAbility to maintain effective working relationships and collaborate with others to achieve common goalsWe offer a great benefits package with medical, dental, vision, 401(k) and paid time off.SCI-Arc is proud to be an equal opportunity employer.