Admissions Operations Coordinator

The Admission Operations Coordinator is responsible for managing and overseeing the admission process for all prospective students, inquiries, and applicants. This position ensures that accurate and timely information is provided to campus partners throughout the application process to support strategic enrollment management initiatives.The Coordinator maintains data integrity within the admissions system by reconciling duplicate records, evaluating and uploading application data and documents, resolving data import and export issues, and verifying possible fraudulent applications. Accurate data entry for all applications, reactivations, inquiries, and leads—including the associated documentation—is a critical component of this role.In collaboration with the Marketing Director, Senior Graphic Designer, and Admission Counselors, the Coordinator operationalizes all admission-related communication flows, including mail schedules and ongoing applicant correspondence. The Coordinator tracks and measures communication initiatives to ensure alignment with enrollment goals and evaluates the return on investment (ROI) for automated communication projects.The Coordinator serves as the departmental liaison to Technology Solutions and Institutional Research, the Coordinator functions as the Jenzabar Recruitment Module manager and the Jenzabar 1 Admissions system expert. The role includes responsibility for all Enrollment Services data reporting, admission dashboards, and ad hoc reports to support data-informed decision-making across the institution.Personal Touch: All major activities, essential duties and responsibilities shall be performed integrating the personal touch philosophy, which defines our College. The personal touch is characterized by respect, responsiveness, and responsibility in all relationships and is an attitude toward students, colleagues, and community members demonstrating respect, acceptance, responsibility, courteousness, and genuineness.Application ProcessingProcess all Zane State College applications, for all application types.Process and verify all incoming high school transcripts, ACT/SAT scores, and AP scores.Ensure all admission requirements are met for applicants prior to acceptance.Send email communications requesting additional information needed to complete applications.Perform data integration between Jenzabar Recruitment Manager (JRM) and J1, correcting any errors that occur.Run the Admissions to Registration (AD2RE) procedure, ensuring all accepted applicant data transitions accurately to student records.Identify potential fraudulent applications, verify authenticity, and report confirmed fraudulent cases to the Office of Inspector General.Systems ManagementServe as Module Manager for the Jenzabar Requirement Module (JRM) and J1 Admissions Module.Update and maintain tables in JRM and J1 to ensure consistency between systems and with Registrar data.Coordinate with ITS on scheduled updates for JRM, TargetX, and Informatica; conduct post-update testing to identify and resolve issues.Develop and maintain procedure manuals for JRM and J1 Admissions processes.Create and maintain all inquiry and application forms for various applicant types.Develop and maintain JRM reports and dashboards, analyzing data to measure communication effectiveness and support enrollment goals.Communications CoordinationCompile and manage inquiry and applicant lists for mail and digital communications.Collaborate with the Marketing Department to create materials that align with enrollment and strategic goals.Coordinate with the Duplicating/Mail Room to ensure timely distribution of printed communications.Special Populations & Record MaintenanceManage special populations including, but not limited to, Business & Industry and the Adult Diploma Program (22+).Maintain and update Common App applications; process requested changes and ensure data accuracy.Oversee the final matriculation process, including development and maintenance of official admission records in compliance with the College’s records retention policies.Additional ResponsibilitiesParticipate in special projects and perform other related duties as assigned to support Enrollment Services and institutional goals.Bachelor’s degree required in communications, business, marketing, or a related field. Seven years proven experience in admission operations, recruitment, or admission counseling preferred. A results-oriented individual with strong interpersonal and organization skills with the ability to exercise initiative and work independently, aptitude for learning quickly and efficiently. Demonstrates ability to multi-task in a fast-paced environment. Must possess ability to prioritize duties and work with established deadlines and always maintain confidentiality. Proficient with Microsoft Office 365 and the application of software packages. ZSC Offers An Excellent Benefits Package Including The FollowingCompetitive base salaryComprehensive healthcare plans including medical, dental, vision, and prescription coverageHSA/FSA Employee Assistance ProgramLife and long-term disability insuranceSupplemental retirement savings plansGenerous paid time off including vacation, sick, and personal leaveAs required by Ohio Revised Code section 3345.0216, Zane State College will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.