Join our team as a Customer Service Advisor and be at the forefront of providing exceptional service in our premium workshop in Dubai. As a key point of contact for our discerning customers, your role will be to engage with patrons at the service reception, meticulously document their concerns according to established protocols, and effectively communicate with our technicians to ensure accurate repair information. Your strong communication skills will be essential as you clarify costs, address inquiries, and conduct follow-up calls to cultivate positive client relations.
Furthermore, staying informed on workshop activities and validating repair quality through road testing will be critical to ensuring the highest standard of service for our premium and luxury vehicle clientele. In addition to superb customer service skills, the ideal candidate will possess comprehensive knowledge of auto spare parts and will be adept at using Microsoft Excel and workshop software to enhance teamwork and facilitate seamless communication with parts vendors. Fundamental expertise in electric vehicles is required, aligning with our company's commitment to staying current in automotive advancements.
If you are passionate about delivering exceptional customer service and have a keen interests in premium and luxury vehicle maintenance and repairs, we encourage you to apply for this exciting opportunity. This is a full-time, permanent position with an attractive package, and benefits will bediscussed with successful applicantsJob Type: Full-time
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