Technical Support Engineer I

Responsibility: Server North American, European, Asia Pacific customer in Chinese & English bilingual language at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query. Identify & record coming query clearly, and response on time accordingly. Provide technical documents and related information to customer. Recognize customer real need and promote product & peripheral solution most fit for customer requirement. Recommend our product cross to competitor’s, collect application/commercial information, track & follow up selling potential. Support online remote/field trouble shooting for end customer.

Perform specific application test on AC/DC & DC/DC power supply, or even competitor’s according to various customize condition. Power supply peripheral application circuit design, testing & document drafting. PCB layout and mechanical drawing design. Give product/application training and video/live demo to partners. Requirement:

Education/TrainingBachelor or above, major in Electrical or Electronic ProjectCET6 or aboveExperience (minimum required)3 years or above electronic product design or related tech-support experience is mustAC/DC or DC/DC power supply related experience preferredKnowledgeOvercome difficulty to accomplish work independentlyCompetent to finish multi-task simultaneouslyCircuit design & application abilityGood customer service consciousnessGood written & oral expression skillGood elaborative faculty, especially for trouble shooting & critical issueProficient computer skill, like MS Word, Excel etc. Good sense on teamwork, positive working attitude & sense of responsibilityBilingual customer service experience preferredAdaptable for night shift