Scheduler / Dispatcher

About Us: At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you. Position Overview: The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues.

This role is critical in maintaining client satisfaction and operational efficiency. Key Responsibilities: Develop and maintain weekly/monthly guard schedules for multiple client sitesDispatch security personnel to assigned locations promptly and accuratelyMonitor attendance, call-outs, and shift confirmationsRespond to staffing emergencies and adjust schedules in real timeMaintain clear communication with guards, supervisors, and clientsEnsure coverage complies with labor laws, licensing requirements, and company policiesMaintain up-to-date records of guard availability, time-off requests, and incidentsCollaborate with recruitment and HR for onboarding and scheduling new hiresUse scheduling and dispatch software effectively (e. g. , TrackTik, WhenIWork, or similar)Qualifications:

2+ years of experience in scheduling, dispatching, or coordinating staff (security industry preferred)Strong organizational and time-management skillsExcellent communication and interpersonal abilitiesProficient in scheduling software and Microsoft Office SuiteAbility to remain calm under pressure and manage multiple prioritiesWillingness to work occasional evenings, weekends, or holidays if requiredWhat APS Offers: At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded. Employee Benefits:

Full Medical, Dental, and Vision Insurance401(k) Retirement Plan with Company MatchPaid Time Off (PTO) and Paid HolidaysCareer Growth and Advancement OpportunitiesOngoing Training and Professional DevelopmentSupportive Management and Team CultureQualities We Look For: Dependability and commitment to excellenceStrong problem-solving and critical thinkingHigh level of integrity and professionalismFlexibility and adaptability in dynamic situationsStrong team player with a proactive mindsetPowered by JazzHRVfa3WvLUqy