Voice Supporter

Voice Supporter with a passion for excellent customer service and an ear for detailTo support our global growth, we are seeking a service-minded and tech-savvy Voice Supporter to join our team in Aarhus. We are looking for someone who thrives on solving problems, enjoys helping customers, and can confidently support both simple and complex voice-related issues. Who We AreFounded in a garage in 2016 and now headquartered in the heart of Aarhus, Adversus is a fast-growing SaaS company with a talented team of +50 colleagues.

We’ve established ourselves as a leading provider of cloud-based call center software, serving customers in more than 35 countries across the globe. What You Will Be DoingAs our Voice Supporter, you’ll play a key role in maintaining and troubleshooting voice-related systems and integrations. You’ll work directly with customers to resolve issues related to VoIP, phone number orders, and call connectivity, while collaborating closely with our tech and support teams to keep everything running smoothly.

How We See YouYou communicate clearly and confidently, both with customers and colleaguesYou have a sharp eye for detail and a structured approach to solving problemsYou’re quick to learn new systems and adapt to changesKey ResponsibilitiesHandling and resolving voice-related support tickets and complaints with care and efficiencyTroubleshooting and resolving issues related to VoIP, SIP, and number connectivityMonitoring and analyzing voice traffic to identify areas of improvementStaying informed about regulatory changes and country-specific voice requirementsManaging and maintaining strong relationships with operators and customersGuiding customers on technical matters in a clear and approachable mannerOrdering and canceling phone numbers (DIDs) based on usage, availability, and pricingIf you enjoy working in a fast-paced, fun environment and have a passion for providing world-class support, we’d love to hear from you!