AFR Export Specialist

DHL Global Forwarding Korea Ltd. is a subsidiary of DHL Group, providing top-notch freight forwarding services and value-added services both domestically and internationally through a global logistics network. By offering fast and accurate services as well as comprehensive logistics solutions, we have built a reputation as a trusted partner in international trade.We are proud to have been certified as a "Great Place to Work" for 3 years from 2023 to 2025 and continue to strive toward realizing our group's values of "Respect and Results."We are currently looking for individuals eager to grow as logistics professionals, and we encourage all interested candidates to apply.Air Freight Export Contractor (1 year) Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims Ensure that correct costs and revenues are captured against customer’s profile and solve simple issues and proactively seek guidance to solve more complex issues Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport Manage shipments in line with the customer service commitment Track, record and proactively communicate exceptions/operational irregularities Responsible for high shipment data quality Follow and implement necessary regulatory compliance procedures relating to commodity and locations for shipments Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits Support new business during hypercare phases Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy Investigate/supports invoice disputes Identify and communicate recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency Identify and communicate performance issues of suppliers, and propose solutions to improve performanceBachelor’s Degree or equivalent experience/qualification신입 지원 가능, 관련 경력자 선호Good English speaking & Writing SkillsCustomer-centric mindset