After-Sales Client Care Manager

Be the client's trusted point of contact for after-salesTurn service moments into loyalty moments for VIP clientele.About Our ClientA renowned luxury brand with a flagship "House" in central Bangkok, offering an intimate, invitation-only setting focused on exceptional service.Job DescriptionAct as the main point of contact for clients on service/repair cases; manage updates, expectations, and escalations.Log, track, and follow through on all cases; coordinate with service centers and the House Director for timely resolutions.Proactively communicate timelines, costs/approvals, and status; ensure clarity and zero surprises.Safeguard client experience: offer alternatives, courtesy gestures, and thoughtful touches when delays occur.Maintain accurate CRM records and documentation; report on TAT, NPS, and SLA adherence.Support boutique/House events as needed (client briefings, returns, handovers).The Successful ApplicantExcellent English; warm, confident communicator with flawless follow-up.Background in client service/after-sales from luxury retail, fashion, tech retail, telco, or premium services.Highly organized, detail-driven, and calm under pressure; ownership mindset.Comfortable working closely with leadership and cross-functional teamsWhat's on OfferA true front-row role where every interaction can become a loyalty story.The chance to be the brand's voice in its most sensitive, memorable moments.An environment that prizes precision, agility, and effortless relationship elegance.Direct exposure to decision-makers and international service standards.Contact: Daryl BlondelQuote job ref: JN-102025-6865085