After-Sales & Customer Relationship Associate

Artemest is a company specialized in Italian craftsmanship and design through a curated selection of handmade furniture, lighting, décor, and art by top artisans and brands. It serves private clients and professionals worldwide through its online store, New York gallery, bespoke design services, and large-scale interior projects via Artemest Contract.Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest travels across Italy to uncover timeless pieces and the stories of their creators—master artisans who blend centuries-old techniques with modern sensibilities.The brand offers exclusive access to over 50,000 handmade products by 1,000 artisans and manufacturers spanning all major production areas. Aiming at showcasing Italy’s refined artisanal heritage to the world, Artemest provides discerning buyers the opportunity to effortlessly explore and shop the best of contemporary Italian design. Every product reflects Italy’s rich design heritage and celebrates the mastery discovered across its diverse manufacturing districts.Posizione:We are looking for an organized and customer-focused After-Sales & Customer Relationship Associate to join our growing international team. In this role, you will serve as the primary point of contact for our clients, delivering personalized and high-level service. You will take ownership of the entire after-sales process, ensuring accuracy, efficiency, and tailored support across both routine operations and unexpected situations.This is a unique opportunity to join a dynamic, international environment in the luxury sector, and to develop cross-functional expertise in customer relationship management and operations.What will be your key responsibilities?Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.Take ownership of complex after-sales cases, managing and resolving issues arising after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance.Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty.Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives.Coordinate cross-functionally with internal teams (Logistics, Order Management, Marketplace, IT) to ensure seamless execution of after-sales activities.Identify recurring challenges and propose process improvements, contributing insights that help optimize operations and support business development initiatives.Requisiti:Who are we looking for?1–3 years of relevant experience in luxury customer service, specifically in after-sales functions, within an international environment is required.Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline with an international orientation.Native Italian speaker with professional proficiency in English; knowledge of French or German is highly valued.Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset.Excellent communication skills, with the ability to build relationships and handle negotiations with both clients and suppliers.High attention to detail, flexibility, and a proactive, entrepreneurial attitude.Altre informazioni:Why join us?Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission.Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.