AFTER SALES SERVICE EMPLOYEE

PosizioneBulgari Italia, within its prestigious flagship store in Roma, Via Condotti, is seeking an After Sales Service Employee.Reporting to the After Sales Service Manager, the After Sales Service Employee will ensure seamless Care Services and a positive client experience through proactive communication and efficient administration, managing the full repair cycle: from receiving items and recording client/product information to coordinating with service centers, updating clients, and managing logistics.Responsabilità del lavoroAccountabilitiesOversee Repair & Service ProcessTake in charge items to repair, keying in and managing all client and product data, filling in the appropriate Service form in CRM system.Manage the entire estimate process, providing prompt updates to clients.Check the repair status, contacting service centers and clients for any updates (item repair status, item delivery to store, etc.)Ensure Timely & Efficient Care Service ManagementMonitor and coordinate deadlines for care services to clients to ensure timely contact.Perform all administrative activities to ship items to the Regional Care Service Center.Manage Billing & Spare Parts InventoryBe responsible for invoice processing.Coordinate the inventory of spare parts.ProfiloQualifications / Professional Capabilities4-5 years’ experience in After Sales Service/ Care processes and systemsData management proficiencyQuality management understandingTech savvyEnglish fluencyPersonal CompetenciesClient-centricImpact drivenPriority ManagementOrganized and efficientAdaptabilityAttention to detailAble to work in a fast-paced environmentCollaboration, being able to work in team