After Sales Service Engineer

ocation: Phnom Penh, CambodiaPosition Type: Full-time, PermanentPosition SummaryThe After Sales Service Engineer is responsible for providing high-quality customer support through on-site services including product commissioning, maintenance, repair, and training. The role also involves delivering technical training to regional service engineers and service partners.This is a full-time permanent position based in Phnom Penh, Cambodia.Proficiency in the Cambodian local language (Khmer) is required for effective communication with customers and partners.Key ResponsibilitiesConduct field services including pre-commissioning, commissioning, maintenance work, fault diagnosis, and repairs.Provide training and technical support to regional service engineers and service partners.Offer remote support to customers via telephone and email.Ensure that all field service activities comply with health and safety requirements.Plan and coordinate service tasks, and liaise with other departments to ensure timely job completion.Skills and Experience – RequiredBachelor’s degree or above in Electrical Engineering or a related discipline.Fluent in Khmer and English, both written and spoken.Excellent and professional customer service skills.Strong time management and organizational abilities.Team-oriented with great attention to detail.Ability to multitask effectively with strong follow-up skills.Responsible, proactive, and committed to customer satisfaction.Skills and Experience – PreferredExperience in a technical support or customer service role within the solar PV industry.Hands-on experience in PV inverter repairs and commissioning.About SungrowAs a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in the R&D, production, sales, and service of new energy equipment such as solar energy, wind energy, and electric vehicles.Sungrow mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating PV systems, new energy vehicle drive systems, EV charging stations, and smart energy operation and maintenance services.Since its establishment in 1997, Sungrow has been committed to providing first-class, full life cycle clean energy solutions worldwide.