After Sales Specialist

We’re looking for a dedicated and customer-focused After Sales Specialist to join our growing team in the Netherlands. In this role, you will be responsible for delivering high-quality post-purchase support, ensuring that every customer receives efficient, empathetic, and solution-oriented service. You’ll collaborate across teams and partners to enhance customer satisfaction and continuously improve after-sales processes.What You’ll DoHandle customer after-sales requests through chat, email, or phone with professionalism and empathy.Manage and follow up on returns, refunds, and repair processes, ensuring timely resolution.Identify recurring issues and customer feedback trends; propose process and product improvement suggestions.Coordinate with internal departments and external suppliers to deliver effective and timely customer solutions.Contribute to the optimization of after-sales workflows and initiatives aimed at improving overall service quality.What You’ll BringMinimum 1 year of experience in after-sales, customer service, or a related role.Completed MBO-level education or higher.Strong command of English (written and spoken); fluency in Dutch, Chinese, French, or German required — proficiency in two or more languages is highly preferred.Customer-oriented and solution-driven mindset with the ability to remain calm under pressure.Proactive, detail-oriented, and able to work both independently and as part of a team.Results-focused, with a strong ability to balance customer satisfaction and business goals.Why Join Us?Be part of a dynamic and international environment where customer experience is at the heart of everything we do.Collaborate with cross-functional teams and contribute directly to improving operational excellence.Opportunity for growth and skill development within a fast-paced global organization.