Aftermarket Sales Manager

The CompanyJoin TNA, an award-winning company recognized globally for innovation and rethinking the conventional.TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.Click on www.tnasolutions.com to learn more about the organisation.About The RoleWe have an opportunity for an Aftermarket Sales Manager - Northern Europe, based from our Woerden, The Netherlands office. This role is responsible for the promotion of aftermarket part and equipment sales whilst improving customer satisfaction. This role will also drive and support the aftermarket sales to meet and exceed branch financial targets.The role will drive the Aftermarket Sales and Service department in a wide variety of activities including spare parts, product support for our national and international customer base. The Aftermarket Sales Manager must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach.Specific ResponsibilitiesManage and drive aftermarket sales (spare parts kits, spare parts, upgrades, service contracts, on demand labour) to meet and exceed financial targets.Build and maintain strong, long-lasting customer relationships through direct contact and on-site visits.Actively promote TNA Aftermarket portfolio (eg Service Contracts, Upgrades, Spare Parts Kits) to our customers.Produce new revenue opportunities by developing sales strategies and analyzing potential sales opportunities.Identify and quote spare parts pricing and service contracts in a timely mannerCoordinate information, prepare and present reports on a weekly, monthly and ad-hoc basis as required.Achieve customer satisfaction through improvement of response times on quotes, meeting customer expectations for lead times and on-time shipments with the target DIFOT of 80-10-10.Engage in the development of Aftermarket presentations and sales materials in the interest of growing Aftermarket sales both with capital projects and after the sale.Lead and coordinate negotiations with customers for a successful close.Be involved with project sales, creating standard/critical spare parts kits for tna and vendor partner equipment.Skills, Qualifications And ExperienceTrade or Degree qualified in an engineering discipline (e.g. mechanical, electrical) or equivalentProven track record in selling technical aftersales products and services to an existing client baseA technical background (specifically in the food/packaging industry) is advantageousHigh level of customer service skills and the ability to respond quickly to service/parts callsSound knowledge of sales strategies to enable targets to be metExcellent computer skills e.g MS office and ERP/CRM systemsStrong written and verbal communication skillsCompetent in presenting to customersBilingual with English language proficiency, written and verbalDriving license and passport is a requirement, along with the ability to travel at short notice locally and overseas when necessary.Please note - in order to be considered for this role applicants must have permission to work in the NetherlandsWhy work with us?Egalitarian company structure which empowers employees and nurtures leadersInternational mobility opportunity - Opportunity to travel in your job and see the world.Professional and career development benefits and education investmentBirthday leaveVolunteering opportunities with the Nadia and Alf Taylor FoundationRecognition program linked to health and lifestyle benefits.A company that truly values diversityIf you are interested in working with a highly talented team within a culture built on innovation, then apply now or email your resume to sabrina.goudswaard@tnasolutions.comPlease note that only shortlisted candidates will be contacted.