Aftersales and Technical Team Leader

DescriptionAbout the CompanyHusqvarna NZ is a leading global producer of outdoor power products and solutions for forestry, parks, and garden maintenance. They are dedicated to crafting exceptional experiences through their innovative approach. Their products and services, designed for customers worldwide, combine performance and usability with a focus on safety and environmental care. Their advanced innovations, particularly in robotics and battery technology, set the standard in the industry.About The RoleAs the Aftersales Team Leader, you’ll play a key role in driving the aftersales function — leading a small, capable team to deliver technical support and training to the dealer and pro-partner network. You’ll oversee day-to-day operations, optimise warranty processes, and support continuous improvement initiatives that enhance customer experience, cost efficiency, and team capability.This is an ideal role for someone with a strong technical background and proven leadership skills, looking to make their mark in a growing and dynamic business.Key ResponsibilitiesLead, motivate and coach a team of Technical Support RepresentativesProvide expert aftersales support to the dealer and pro-partner networkManage warranty claims, technical reporting, and system processesDeliver technical training — both in person and online — to dealers and internal staffSupport product launches and ensure up-to-date technical knowledge across teamsCollaborate cross-functionally with Sales, Customer Service, and Supply Chain teamsContribute to cost-reduction, inventory management, and continuous improvement projectsAbout YouProven leadership experience within a customer service, technical, or aftersales environmentStrong mechanical or technical background — ideally within outdoor, tools, or machinery productsExcellent communication and interpersonal skills, with a genuine focus on customer outcomesCommercially astute, organised, and proactiveConfident working across systems, data, and processes to identify improvementsWhat They OfferA key role in a strong, well-known brand with growing market opportunities.Collaborative and high-performance culture.Reporting into the Country Manager.Opportunity to innovate and make real impact in how Husqvarna hit long-term strategies.This is your opportunity to join an organisation with exciting growth for the taking. The nature of the business means you will be part of a high performing and forward-thinking team. If you are passionate about uncovering new opportunities and leading a team apply now or contact Rose Buffalo-Snell for more information on rosebs@huntercampbell.co.nz