Aftersales Associate

Aftersales Associate – Battery SystemsLocation: HelmondType: Full-time, on-siteCompany: Durapower Technology Group B.V.About DurapowerDurapower Technology Group is a global leader in advanced lithium-ion battery solutions for electric mobility and energy storage. Headquartered in Singapore with operations in over 25 countries, we deliver high-performance, sustainable battery systems that drive innovation across transport and energy sectors. Our mission is to power a cleaner future through reliable and responsible energy solutions.The RoleWe are seeking a detail-oriented and proactive Aftersales Associate to support our growing service team. This role is essential to ensuring smooth post-delivery operations and a high standard of customer service. You will assist in coordinating service activities, workshop operations, procurement processes, and logistics. Your contributions will directly support our technical teams, service partners, and overall customer experience.Key ResponsibilitiesCustomer Support & Technical Coordination• Manage post-delivery service cases, ensuring clear client communication and up-to-date technical documentation for internal teams.Workshop & Facility Operations• Coordinate scheduling, work orders, and reporting to sustain workshop efficiency and readiness.• Maintain consumables, cleanliness, and perform essential supply runs to support daily operations.Procurement & Administrative Support• Handle purchase requests, quotations, and invoicing for parts, tools, and consumables, ensuring timely replenishment and record accuracy.Logistics & Shipment Coordination• Oversee inbound/outbound shipments, track part movements, and align logistics with service priorities.Cross-Team Enablement & Documentation• Share structured service data with engineering/operations teams and maintain accurate logs and troubleshooting materials.Warranty & Claims Handling• Collect case details for warranty reviews, coordinate return logistics, and maintain traceable digital records of service activities.Your Profile• Background in technical services, logistics, or administration preferred.• Proactive, hands-on approach with strong attention to detail.• Comfortable working in workshop and operational settings.• Strong communication skills and fluency in English (Dutch is a plus).• Familiarity with ERP systems, service tools, or Microsoft Office is an advantage.What We Offer• Competitive salary and benefits package.• Opportunity to work in a dynamic and innovative environment.• Career development and growth opportunities.• Collaborative and supportive team culture.Why Join Us?At Durapower, you’ll be part of a mission-driven team contributing to global clean energy solutions. This is an opportunity to grow your skills in a collaborative, international environment where initiative and reliability are valued.Apply NowIf you’re ready to support our service operations and help power a more sustainable future, we’d love to hear from you.