Aftersales Coordinator

Full time
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Job Details

Employment Type

Full time

Category

Other

Salary

10.00 USD

Valid Through

Aug 31, 2025

Job Description

Join GlobalConnect as an Aftersales Coordinator – help us deliver fiber connections after the build-out project completed. Do you enjoy tracking of orders, coordinating across teams, and making sure customers get exactly what they need – even after the main installation is done? Then you might be just the person we’re looking for in our rollout team. When the fiber infrastructure is built and the project is officially completed, some customers still want to get connected. As our new Aftersales Coordinator, your role is to ensure that happens – smoothly, efficiently, and with great attention to detail.

You’ll be part of the rollout team, currently made up of 10 colleagues, and you’ll play a key role in, managing customer orders for new fiber connections and additional services in areas where the network has already been deployed. You’ll be trained in GlobalConnect’s internal delivery processes and tools, and your daily work will include both digital coordination and direct human interaction. You’ll follow the entire order journey: from receiving the request to ensuring the connection is completed by our external partners.

You’ll also contribute to improving and automating our processes, helping us scale up and onboard new colleagues. Expect a mix of operational coordination, internal collaboration and regular communication with both contractors and different departments such as customer support, product, QA and construction. This is a great opportunity for someone who enjoys structured work, takes ownership of tasks, and ensures that every detail is accounted for.

Your Main Tasks Will IncludeHandling aftersales orders from start to finish in our systemsPreparing and coordinating installations with external contractorsFollowing up to ensure customer connections are completed on timeCollaborating closely with internal teams across support, product and rolloutSupporting process improvements and helping the function scale through automationThe team and why join usYou’ll be part of a close-knit rollout team that values open communication, a helpful mindset, and a shared drive to improve. At GlobalConnect, you’ll be part of a growing company with a clear mission: delivering reliable digital infrastructure to people and businesses across the Nordics.

We believe you’ll thrive here if you’re curious, structured and enjoy working with a diverse group of people. The role is based at our head office in Copenhagen (Havneholmen 6) and you’ll work on-site alongside your team. About UsGlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

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