Aftersales Engineer

About the Company: Established in 2010, TyrePro Egypt Co. is the official distributor of Continental Tyres in Egypt, serving the passenger car, light truck, 4x4, and truck segments. We are dedicated to providing exceptional sales and after-sales services, delivering premium quality products backed by the internationally recognized Continental brand. Our commitment is to maintain professional service standards that reflect Continental’s global reputation for excellence in tyre manufacturing.About the Role: Your role is to oversee and manage the after-sales service operations, ensuring customer satisfaction, product performance monitoring, and market competitiveness. The role is responsible for addressing product complaints, providing technical support to customers, and collaborating with Continental to enhance product quality and meet market needs.Responsibilities:Manage the after-sales service file & Team in order to enhance the product and service level in the market.Handle the fleet and customers complaints process of CVT & PLT and retail.Maintain communications with Continental Middle East regarding products’ complaints or development.Manage Complaints Handling process to assure customer’s compensation & secure defected product’s replacement.Review Scrap with end users to reach out the defects of products and address scrap analysis report to Continental Middle East for product development.Responsible for product performance Monitoring (PPMO) visits and reports, recommend enhancement process for increasing PPMO and the rank of tire in the market.Present periodical reports to Continental reflecting cont. Tyre performance Vs competitors for product development purpose.Advice Continental with sustainable required specs matching roads conditions & market needs.Provide end users with supportive reports regarding Tyre performance & scrap analysis to ensure minimizing driving cost.Ensure the activation of Fleet check tools & Echo system.Deliver technical training and tire knowledge to Tyre Pro retail, sales staff and after sales service staff.Build & develop after Sales service department.Conduct tire knowledge training to sales and retail employees.Manage communications of CME and CPA.Support the sales team in selling and providing the required services & spare parts to ensure development in CPC. Qualifications:Bachelor’s degree in engineering, Commerce or Business Administration.Proven experience in Tire industry, automotive, or related industries.Strong understanding of Tire knowledge and technicalities and business solutions.Excellent communication, negotiation, reporting and management skills.Creative mindset with the ability to develop innovative solutions.2-5 years experience. Required Skills:Strong understanding of Tire knowledge and technicalities.Excellent communication and negotiation skills.Ability to develop innovative solutions. Preferred Skills:Experience in the automotive industry.Proven track record in customer service.