Aftersales Manager

Newtownabbey Kia Charles HurstPermanent, Full-Time42 hours per week, 08.00 to 5.30 Monday to Thursday, Friday 09.00 to 17.00, Saturdays on rota.Competitive salary and bonus!An exciting opportunity has become available for a driven and talented leader to join our team as an Aftersales Manager for Charles Hurst Group.Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.About The RoleAs a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you'll ensure our brand remains the first choice for tyre and vehicle servicing.What You’ll DoLead and support franchisees in achieving aftersales targetsImplement and monitor service performance metrics (KPIs)Drive customer service excellence and satisfactionIdentify and roll out best practices across locationsDeliver training and coaching to aftersales teamsLiaise with internal departments to support smooth operationsWhat We’re Looking ForProven experience in an automotive aftersales or service management role (tyre industry a plus)Strong leadership, coaching, and communication skillsAnalytical mindset with the ability to improve processes and resultsA customer-first approach and passion for service excellenceWillingness to travel across franchise locations as neededFull UK driving licenceAbout us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.Core BenefitsCompetitive salaries with structured pay scales and progression as you grow within the businessGenerous annual leave that increases with your length of serviceEnhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leaveAccess to Techscheme for discounted technology purchases with flexible paymentsHealth & WellbeingEyecare vouchers to help cover vision care needsSmart Health – 24/7 access to GP services to support your mental and physical wellbeingDental insurance for everyday dental care and unexpected treatmentsCritical illness cover for peace of mind during life's most challenging momentsFinancial WellbeingMyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly appFree Will writing services to help plan for the futureFlexible life assurance options and partner life assurance for added protectionLeisure & LifestyleDiscounted gym memberships to support an active lifestyleTravel insurance to help you explore with confidenceAccess to home and technology vouchersbYond card and a wide range of exclusive retail and lifestyle discountsWe strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.