Agent Customer Service

TUI Romania is looking for a proactive and reliable Customer Service Agent to join the team! ✈️ In this role, you’ll help travelers with inquiries, bookings, and any issues they may encounter — making sure every interaction leads to a smooth and enjoyable travel experience.🎯 Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.Assist customers with travel bookings, modifications, cancellations, and refund requests.Provide accurate and up-to-date information about destinations, accommodations, transportation, and travel packages.Handle complaints with empathy and efficiency, ensuring issues are resolved in a timely manner.Collaborate closely with internal teams (sales, operations, etc.) to deliver seamless customer experiences.Maintain clear and detailed records of all customer interactions using CRM systems.Stay informed about travel regulations, company policies, and industry trends.Recommend relevant services or upgrades when appropriate (no direct sales responsibilities).💡 You have…Minimum 1.5 years of experience in a call center or customer service environment (any industry)Previous experience in the travel or tourism field (big plus)Excellent communication skills in Romanian and EnglishStrong problem-solving abilities and the ability to remain calm under pressureFamiliarity with booking systems, travel platforms, or CRM toolsGreat multitasking and time-management skills💰 We Offer…Meal vouchersPremium medical subscription at Regina MariaHybrid work setup: 3 days at the office, 2 days remoteFull-time schedule only (8 hours/day)Work in shifts between 9:00–20:00, Monday to Friday, and a short Saturday shiftOffice located near Aurel Vlaicu metro stationWhy You’ll Love Working With Us?You’ll be part of a positive, collaborative team that values empathy, communication, and continuous learning. They believe in supporting their people as much as their customers — because great service starts with a great team.📩 Interested? Apply here or send your CV to cariere@tui.ro