Debt Collector

JOB LOCATION: Salalah, Dhofar Governorate, Oman (On-Site)SUMMARY OF ROLE: Responsible for managing delinquent customer accounts by following up on overdue payments and negotiating repayment arrangements. The role aims to reduce bucket stock, stabilize rollbacks, and ensure collections targets are met through direct contact, follow-ups, and field visits. The Debt Collector also ensures compliance with bank policies and regulatory standards during the collection process. RESPONSIBILITIES: 1. Account Follow-Up & Recovery: Proactively follow up with delinquent accounts to recover overdue payments. Establish contact with customers and negotiate feasible repayment plans. Follow through on payment commitments to ensure timely receipt. 2. Documentation & System Management:

Prepare vouchers, release forms, letters, and other collection-related documentation. Maintain and update accurate customer records in the collections management system. Ensure system access rights are used strictly as per work requirements (e. g. , add/cancel loan repayments, process repayment transactions, and place or maintain holds). 3. Customer Interaction & Field Visits: Conduct customer visits when necessary to secure payment and resolve disputes. Maintain professional communication and ensure respectful handling of all cases. 4. Compliance & Target Achievement: Achieve monthly recovery targets and reduce the inventory of assigned delinquent buckets. Ensure full compliance with internal policies and regulatory collection guidelines.

Identify and propose process improvements to enhance collection efficiency. EDUCATION & EXPERIENCE REQUIREMENT: Education: Diploma in Business Administration, Finance, or related fieldsExperience: 2-3 years of relevant experience in collections with a minimum total of 5 years of overall experience in banking, preferably in the banking or financial services sector, proficiency in Excel, and a customer-oriented mindset are essential.