AI Business Operations Manager

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.We’re hiring an AI Business Operations Manager to work in-office in Los Angeles and report directly to the CEO. This is a high-impact role for an operator who wants close proximity to leadership, real ownership, and a clear growth path into a Chief of Staff role. You will sit at the intersection of strategy, data, and AI—building the operational backbone that powers our next phase of growth.About the RoleThis role sits at the center of the company and works directly with the CEO to drive execution, alignment, and operational excellence. You will help translate strategy into action by leveraging AI tools, automation, and data infrastructure to ensure the business scales with clarity and momentum. We’re in the middle of an AI-first transformation—you’ll be the person making sure it shows up in how we actually operate day-to-day.This is not a remote role. You will be in the room, supporting leadership decisions in real time.What You’ll DoPartner daily with the CEO on priorities, planning, and execution—surfacing insights and recommendations backed by dataDesign, build, and maintain dashboards and reporting systems (Mode, Python, SQL) that give leadership real-time visibility into company performanceIdentify manual workflows across departments and automate them using AI tools (Claude, ChatGPT, Cursor, Make/n8n, custom scripts)Run weekly, monthly, and quarterly operating rhythms and leadership meetings—owning the agenda, tracking decisions, and driving accountabilityDrive cross-functional alignment across Product, GTM, Client Success, and OperationsBuild and maintain KPI tracking infrastructure across all departments—ensuring every team leader has clear, automated reporting on their metricsDraft executive updates, decks, and internal communicationsIdentify process gaps and implement scalable operating systems—with a bias toward automation over headcountAct as connective tissue across teams to maintain accountability and momentumProactively test and adopt new AI tools and workflows—you’ll be expected to stay on the cutting edge and bring new capabilities to the teamGrowth PathThis role is intentionally designed as a path to Chief of Staff. Over time, you will take on:Broader strategic initiatives directly from the CEOIncreased ownership of leadership communication and company-wide alignmentDeeper involvement in planning, prioritization, and special projectsOversight of operational infrastructure and cross-departmental automation strategyWhat We’re Looking For3–6+ years experience in Business Operations, Strategy, Consulting, Data Science, or similar rolesExperience building dashboards and reporting infrastructure (Mode, Looker, Tableau, or equivalent)Demonstrated experience using AI tools to automate workflows—not just prompting, but integrating AI into real business processesExperience in a startup or high-growth environmentStrong executive presence and clear, confident communicationHighly organized, analytical, and comfortable with ambiguityBias for action and ownership—test fast, fail faster, refineBased in Los Angeles and excited to work in-officeBonus: SaaS, media, creator economy, or ad tech experienceWhy Social NativeDirect partnership and mentorship from the CEOReal ownership over how the business operates—and the AI tools to do it 10x fasterClear progression into a Chief of Staff roleAI-first culture where one person with the right tools can do the work of an entire teamFast-moving, collaborative, no-ego cultureAttractive health, dental and vision insurance coverageCompetitive compensation structure401(k) retirement planUnlimited vacation policy