AIG Graduate Program: Early Career Claims Analyst, Express Claims

This Early Careers role will be an ideal opportunity to develop your experience and expertise in Insurance within a large multinational with expert knowledge across the globe.AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.Early Career Analyst ProgramAt AIG, we are constantly working to ensure that all employees have the training and skills they need to have a rewarding and successful career. Designed with that commitment at its core, our globally centralised Early Career program provides a platform for participants to launch or accelerate their careers. Through a range of approaches including innovative experiential learning and technical training, performance assessments, formalised mentoring, and exposure to senior leaders, our Early Career program offers unparalleled development opportunities for our diverse early career talent.Whether you’re a recent university graduate or graduates with up to two years of work experience, the program is designed to evolve with the rapid pace of technological advancements and changing employee preferences to ensure that today’s participants become leaders capable of conquering tomorrow’s challenges.Over the two-year duration of the program, successful candidates will work in a dynamic environment combining formal and experience-based training alongside meaningful and rewarding work experience. Then, guided by experienced professionals, they will put the skills they learn into practice in a supportive corporate environment.This position will commence in February 2026 and will be based in Melbourne.Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.How You Will Create An ImpactOur Express Claims Team is responsible for managing low quantum claims across multiple insurance products lines, such as Commercial Property, Casualty and Marine claims. Our objective is to manage these smaller claims efficiently and in a streamlined approach to ensure our customers receive a claims resolution as quickly as possible.You will learn to manage a portfolio of Express claims end to end, ensuring our customers are kept informed on progress of their claim right through to resolution. Making sure that the review process complies with AIG’s policies & procedures, our regulatory and industry code requirements and engage External Service Providers (e.g. Builders, Loss Adjustors etc) where required, to ensure qualitative decision making in a timely manner.Key accountabilities in this role will include but not limited to:To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.Manage allocated claims portfolio in accordance with all department issued and company guidelines and proceduresManage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitmentsComply with all Regulatory obligations and Codes of PracticeAlways communicate in a professional and responsive manner being mindful of maintaining AIG’s brand and reputationForm a view about policy response to notifications as promptly as possible and communicate that view to the external customer in a clear and concise manner which enhances the company’s relationship with that customer.Build and maintain solid relationships with colleagues, other AIG personnel, clients, brokers and other external partiesEmbrace a learning culture and environment and identify / communicate areas of improvementContinuously develop skills to enhance the ability to manage claims, problem solving and customer communicationBe actively involved in team meetings, activities and training to support a culture of teamwork and continuous improvementWhat You’ll Need To SucceedCandidates MUST have graduated within the last 2 years by February 2026.AIG seeks candidates who have demonstrated outstanding academic and extracurricular achievement, possess strong analytical and interpersonal skills, and are enthusiastic about and committed to the insurance industry.Excellent computer skills including the Microsoft Office suite of applicationsA curious nature and a customer service mindset with good communication skills (verbal and written).Enthusiastic team player with the ability to optimise business values to clients by delivering high-quality services and positive client experiences to sustain and enhance the customer base.Passion for customer service excellence and ability to build, develop and maintain positive relationshipsHigh level of initiative and ability to prioritise tasks in an agile environment along with excellent time management and organisational ability.Strong business acumen with the ability to analyse data and use it for decision-makingTertiary qualifications in Commerce, Economics or Law would be desirable.At AIG, we value in-person collaboration as a vital part of our culture, which is why team members come together in the office four days per week. This approach helps us work together effectivity and create a supportive, connected environment for our team and clients alike.Ready to prove your potential? We would love to hear from you.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy Benefits That Take Care Of What MattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional AreaCL - ClaimsAIG Australia Limited