Airport Applications Analyst

The primary purpose of this role is airport and mechanical systems application (Baggage and related systems) support, release management and system administration of mission critical airport and mechanical applications to ensure system availability is met and to minimise any potential business impacts associated.Support, manage and maintain critical airport and mechanical systems to ensure that agreed system uptime targets are met and exceededParticipate with peers and service groups to ensure on-time execution of all new deliverablesAgree and deliver on yearly objectives set by Airport Applications Team Lead cascaded from daa IT scorecardAssist in managing customer and supplier relationships for supported systems to ensure that contractual agreements are met to maximize their valuePlan and Provide Release Management and change control for system upgrades and product enhancements to ensure that risk is managed effectively and that improvements in application functionality are applied effectively and with minimal risk or impactLead and provide input into the technology plan & lifecycleProduce documented processes and relevant support documentation to ensure effective and efficient work practices and meet audit standardsParticipate in outside business hours’ assignments for the deployment of changes to production systemsResolve technical issues upon escalation from first level supportEscalation liaison with other technical teams for problem / analysis / resolutionOperate, maintain, and enhance Airport/Mechanical Applications, including baggage systems and supporting the operation of daa’s internal business units and external customersContinuous development of plans for failover and testing of critical systems to ensure resilience is in place and testedClearly escalate incidents and problems internally and with external parties where requiredParticipate in on-call rota to provide afterhours support for internal business units and external customers.