Operation Officer, Passenger Experience

Full time
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Job Details

Employment Type

Full time

Salary

0.00 USD

Valid Through

Aug 23, 2025

Job Description

Where Your Career Takes Flight Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability. Responsibilities:

Monitor day-to-day service contractors' service delivery, on-going administration and performance monitoring of operations according to the prescribed standards as set in the agreement, including facility management at HKIA Community Building, Lost and Found Management Assist in the management of the airport way-finding Provide administrative and operational support to the team, as well as budgetary control Assist in the consolidation of operational data, the compilation of relevant statistical reports, work plans and business presentation Assist in the handling of customer inquiries, feedback and complaints Support of festive events, decorations and performances in the terminals.

Assist in ad hoc duties and assignments as required

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