Job Description
ResponsibilitiesRespond to passenger inquiries and guide them to the correct destinations within the airport.Coordinate with other teams such as security, ground services, and facilities to ensure efficient service delivery.Manage transportation and transfer services for passengers when needed.Handle complaints and issues faced by passengers and provide appropriate solutions.Offer accurate information regarding flight schedules, baggage, and security procedures.Provide guidance on travel procedures such as passport requirements, visas, and safety protocols.Raise awareness among passengers about available airport services.Assist passengers during emergencies such as delays or flight cancellations.Collaborate with emergency teams to ensure passenger safety and comfort.Record observations about passenger experiences and submit regular reports to management for service improvement.Participate in team meetings to exchange ideas and feedback.Suggest ideas to enhance the passenger experience based on their feedback.Promote a culture of excellent service within the team. QualificationsDiploma in Business AdministrationRequired SkillsProficiency in both Arabic and English
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period