We are currently recruiting for an Airport Services Agent in Toronto, Canada (YYZ). You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific Accountabilities IncludeLiaising with check-in, transfer desk and other related areas for the smooth acceptance of passengersEscorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gatesAssisting the Duty Officer in handling company materials and recordsLiaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengersEnsuring passengers are assisted smoothly through airport facilitiesPerforming other related duties for the purpose of ensuring the efficient and effective functioning of the work unitSupervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintainedOrganizing check-in counters and coordinating documentation issuesBe part of an extraordinary storyYour skills.
Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. Job PostingJul 21, 2025, 5: 03:
52 PMJob-related experience in customer servicesHigh energy and positive attitude are necessary to perform well in this very high pressured and demanding environmentHigh level of computer literacyExcellent customer focus and service deliveryGood interpersonal skills and strong team orientationAbility to work shifts is essentialYou must have the legal rights to live and work in Canada to be considered for this role.
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