Deputy Manager Aftersales

About us: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayAbout the Division: Al-Ghazi Tractors Limited, the subsidiary company of Al-Futtaim group of Dubai, is a story of rollicking success. With consistent corporate achievements, the company is recognized for corporate excellence and “Best Corporate Performance”.

With its Corporate office in Lahore, the AGTL plant at Dera Ghazi Khan, manufactures New Holland (Fiat) tractors in technical collaboration with CNHI - Case New Holland, the Number One manufacturer of agricultural tractors in the world. The AGTL plant, an icon of engineering dynamics operates on high efficiency. With Quality Control and Quality Assurance, quality improvement systems exist at every level. One of our mission statement reads: “Our most enduring competitive edge is the quality of tractors”. What you will do?PurposeTo ensure prompt resolution of customer complaints while delivering the highest level of customer service.

Responsible for conducting after-sales service field activities to support business growth, including product testing, trials, and sharing quality feedback. Committed to building long-term customer relationships in the Multan region, with the goal of driving repeat purchases of AGTL products. Key ResponsibilitiesRespond promptly to customer complaints and warranty claims in the Multan region, ensuring resolution within specified timelines. Conduct and manage field visits, analyze failures, and prepare technical/quality reports for the HOD. Coordinate with dealerships to resolve warranty issues and supervise helpline complaints. Maintain continuous feedback loops with customers and dealerships to improve product quality and customer satisfaction.

Conduct training sessions for customers/operators on preventive maintenance and tractor operations. Oversee field testing of new or improved products, reporting outcomes as per deadlines. Develop, monitor, and enhance the authorized workshop network in line with company standards and branding guidelines. Education: BSc. Agricultural engineeringMinimum Experience and Knowledge: Overall 5-7 years of experience in After sales and marketing in Automotive/Manufacturing Industry. Job-Specific/Technical Skills: Understanding of service business, aftersales operations and spare parts business in Pakistan. Ability to maintain and enhance customer satisfaction. Presentation SkillsTechnical reportingExcellent communication & interpersonal skills.

Experienced Computer User, familiar with ERP systems and MS Office Good analytical and problem-solving skills.