Administrator

Designation: PP3770 - AdministratorCategory: Health Consulting - OF2301Posted by: Alexander ForbesPosted on: 05 Aug 2025Closing date: 13 Aug 2025Location: SandtonPurpose Of The JobTo ensure delivery of quality service after reviewing specific tasks to our internal and external clientsOverviewDisability Fund Administration Managing Disability claims within your portfolioCompile reports to clients, weekly, monthly, quarterly and annuallyLiaise with the relevant insurers, clients and ConsultantsLine of Business System configurationAn Administrator is responsible and accountable for the key performance areas, aligned to the operation of funds. Fund Management The key performance areas are set out in the performance assessment and list of tasks.

All tasks and functions should be done accurately and within the timeframes and service standards. In this service orientated business, clear and precise communication is required, while building and strengthening relationships, upward, downwards and laterally with internal and external Clients. The image of Alexander Forbes must be maintained and improved by providing prompt, polite and efficient service. Actively sourcing and analysing required documentation and information required for the completion of the installation / conversion. Ensure client satisfaction. Positive client feedbackImprove adherence to processes.

Adherence to SLAPreparation for internal and external meetings, active participation in meetings and summarizing of action items from meetings. Adhoc tasksAdhoc tasks may be assigned by line manager from time to time and must be completed within the parameters and timelines indiacted Uphold service standards Clear emails and queries in line with service standards From time to time, you may be required to perform other related duties and functions that may be reasonably expected of you given your position and the operational requirements of the Company.

Ensure workflows are being managed, updated, distributed and moving forward towards target dates and deadlinesUphold service standardsClear emails and queries in line with service standards From time to time, you may be required to perform other related duties and functions that may be reasonably expected of you given your position and the operational requirements of the Company.

Ensure workflows are being managed, updated, distributed and moving forward towards target dates and deadlinesOperational & Financial success Minimize expenses in line with Branch standards and limits & eliminate E&O’sQuality Assurance Ensuring the Legislative and SLA/SLS are being adhered toEnsuring the output produced are of the highest quality Living the zero error culture and impacting on the elimination of E&O’sEnsuring training sessions are attended, assessments are completed within the required timelines and pass rates are achieved. Systems and reportingEnsure all reporting is delivered as per agreed timeline.

Stakeholder relationship Establish strong, trust-based relationships with internal clients, external clients and other teams within AF. Work collaboratively with other departments to coordinate client interactions and resolutions to their needs. Communicate effectively with our clients to resolve issues without escalations and ensure client expectations are met. Develop and maintain excellent business relations with new clients.

Ensuring that the TCF values are top of mind in all dealing with internal and external clients Customer experience, TCF, POPIA & FCC (Financial Crime Centre)Manage customer experience at all touch points Implement the 6 TCF ways in daily operations ensuring that the TCF values are top of mind in all dealing with internal and external clientsEmbed the requirements of POPIA into the team in so far as it applies to the processes performedRequirementsNational Senior Certificate2 - 3 years’ experience in Employee Benefits – Retirement Fund Admin