Alghanim Academy - Service Supervisor, Xcite (Full-time opportunity)

Job description:Position OverviewSupervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & workflow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer’s expectations. Job Description Work planning, organizing and coordinating daily activities. Supervise quality process and team performance; implement rectified action plan, whenever necessary. Coordinate with vendors to plan and organize new products training. Coordinate with vendors’ technical team to finalize the issues raised by service team. Regularly report progress on each job and quickly communicate delays or concerns with Senior Management. Oversee the daily productivity of technical team to meet targets. Plan the work-force to repair the customer return stock (dented), in timely manners. Coordinate with reception CSR team for escalated cases. Coordinate with Call Center for urgent escalated customer’s issues. Keep a track of employee attendance and overtime for payroll purposes. Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards. Resolving daily job problems. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications. Contribute to team effort by accomplishing related results as needed.  Candidate Requirements  Bachelor’s degree in Electrical or Electronics Engineering Disciplined approach & adapt to changes. Processes and workflows oriented with good interpersonal skills. Customer oriented. Self-motivated & thrive under pressure. Possess a responsible attitude. Bilingual (Arabic & English)