Call Center Agent

Job description: Job Summary To serve as the first point of contact for customers by handling inquiries, complaints, service booking requests, and follow-ups professionally and efficiently. The Call Center Agent ensures customer satisfaction and supports the automotive service and sales operations through effective communication. Job Responsibilities Handle inbound and outbound calls related to automotive service, maintenance booking, vehicle sales inquiries, and general customer queries. Schedule service appointments, confirm bookings, and provide service updates to customers. Respond promptly to customer inquiries and resolve issues related to vehicle servicing, delivery, and showroom support.

Maintain updated knowledge of vehicle models, services, warranty policies, and promotional offers. Escalate complex issues to the appropriate department (e. g. , service advisors, sales consultants, or technical teams) as needed. Follow up on customer satisfaction post-service or sales interaction. Accurately document all customer interactions using CRM or call center systems. Meet performance targets including call quality, response time, and customer satisfaction scores. Support marketing campaigns by promoting offers or gathering feedback from customers.

Candidate Requirements Bilingual - good command of both English and Arabic 2 year experience in the same field Expert in using Microsoft Office applications (Word, Excel and PowerPoint) Good communication skills Clear voice and pronunciation Team player Friendly attitude with customers and team members Excellent customer service skills Education High School / Diploma