About UsAliExpress is part of Alibaba International Digital Commerce Group. Launched in 2010, AliExpress is an international marketplace enabling global consumers to buy directly from manufacturers and distributors in China and around the world. It is available in 18 languages, including English, Portuguese, Spanish and French. Why Join UsAliExpress elevates shopping with quality products and superior service, streamlining global commerce for SMEs. Imagine a career where your growth is limitless, collaborating on transformative projects with global impact. AliExpress boasts a global team that spans various countries including China, Spain, the United States, Korea, Saudi Arabia, Brazil, among others.
Wherever you are, you'll find AliExpress's spirit of innovation and collaboration. We seek to hire a legal counsel of commercial legal who will be a key member of the growing legal team supporting AliExpress consumer facing e-commerce platform and services in South Korea. The attorney will be based in Seoul. The key areas and requirements that we are looking for are those listed below: Primary Responsibilities: You will be part of the Customer Service & Experience team located in Seoul for AliExpress Korea.
Your focus will be to understand the customer experience from beginning to end with AliExpress Korea and find opportunities to work with various departments/organizations to ensure that the customer experience is seamless and improved everyday. ● VOC analysis to be able to identify opportunities and propose solutions● Work cross-departmentally with various teams to ensure that seamless customer experience is provided● Create and lead initiatives that impacts the customer's journeyRequirements:
● Minimum 3 to 5 years' experience in customer service or customer experience management environment● Bachelor's degree or equivalent related experience (customer service, e-commerce, online platform)● (Mandatory) Native in Korean, business level verbal and written communication skills Mandarin and English will be a plus● (Mandatory) Ability to effectively work through a highly matrix organization and work cross-departments● (Mandatory) Exceptional organization and time management skills● (Mandatory) Strong communication skills● (Mandatory) Have experience in leading customer service enhancement or customer experience improvement projects from planning until execution● (Nice to have) Take initiative, ownership and be a self-starter● (Nice to have) Analytical skills, to be able to compile and read through big data, and report to internal or external teams
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