Information Officer

! STRICTLY DO NOT APPLY IF YOU'RE NOT IN CANADA AND HAS NO WORK AUTHORIZATION !! PLEASE READ BELOW ENTIRE DESCRIPTION !(NOTE: We are considering Canadian Citizen and PR holders. For the candidate who are on Work Permits and awaiting PR invitation, we don’t provide T4 because it is contract job and the rate we provide is for incorporation. Hence, PR points are not applied for example: if you’re applying PR under CEC class. )Role: Information Officer (ONSITE - Edmonton, Alberta)Client: Government of AlbertaIncorporation(C2C) Rate: $25 - $30 CAD/hr Respond by: 30 - Juy - 2025Contract period:

Initial 6 months with additional 12 months of extension. Evaluation: !VERY IMPORTANT. PLEASE READ CAREFULLY!Scoring Methodology: Financial/Pricing: 10%Resource Qualifications: 30%Interview Process: 60%Anticipated Interviews dates• Interviews are estimated to be held during the second week of August. This is an estimate only. SUBMISSION MUST INCLUDE: • RESUME• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED. • EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY. • THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED.

THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE. MUST HAVE WORK EXPERIENCE: High School Diploma/GED. 2+ years of Demonstrated experience with MS office suite (Excel, Word, PowerPoint, Outlook)3+ years of Experience working in a role that demonstrates customer service skills with clients. 1+ years of Exp creating and using advanced Excel skills such as Pivot table, VLOOKUP etc. 1+ years of Experience using Microsoft SharePoint. 1+ years of Experience with ServiceNow platform1+ years of Experience with using CXoneDescription:

An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business. -Ensure client’s understanding of requirements and information, to empower the client to achieve their objective, if possible. -Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct.

Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities. -Log client contacts in ServiceNow for statistical and reporting purposes. -Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment. Per worker model below this is a Onsite role. Working Hours/location: • Standard Hours of work are 8: 15 to 4:

30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province. • The Information Officer is required to be flexible and available for the potential of 24/7 shift work. This includes and is not limited to days, evenings, weekends, provincial/federal holidays, and overnight shifts. Work Location: ROOM 589 - 9515 - 107 ST,Edmonton,Alberta,CAN,T5K 2C3Background check required.