Key Account Support Executive1. Client Coordination & Relationship ManagementServe as the primary point of contact for key clients regarding their logistics needs. Maintain proactive communication on shipment updates, delays, and resolutions. Support account managers in nurturing long-term relationships with clients. 2. Shipment & Operations SupportCoordinate daily pick-up, dispatch, and delivery schedules with internal teams and transport partners. Monitor shipment status and proactively handle exceptions (e. g. , delays, damages, re-routing). Ensure clients are updated with real-time tracking and timely notifications. 3. Order Management & DocumentationHandle booking, order entry, and service requests in TMS/WMS or ERP systems.
Ensure all logistics documents (AWBs, delivery challans, PODs, invoices) are accurately maintained and shared with clients. Support import/export documentation as needed (e. g. , Bill of Lading, customs clearance docs). 4. Service Level MonitoringTrack and report KPIs such as OTIF (On-Time In-Full), TAT (Turnaround Time), and service level adherence. Raise flags internally for SLA breaches and follow up for root-cause analysis and corrective actions. Ensure adherence to client-specific SOPs. 5. Billing & Dispute ResolutionCoordinate with the finance/billing team to ensure accurate and timely invoicing. Address and resolve billing disputes or claims (e. g. , demurrage, detention charges, rate discrepancies).
Reconcile accounts with client procurement or finance teams as needed. 6. Client Reporting & Performance DashboardsShare daily/weekly/monthly shipment summaries and dashboards with key clients. Analyze logistics data to identify trends, inefficiencies, or cost-saving opportunities. Assist in preparing QBRs (Quarterly Business Reviews) and other review meetings. 7. Internal Coordination & Issue EscalationWork closely with operations, warehousing, transport, and customer service teams. Escalate critical issues (e. g. , lost shipments, high-value order risks) promptly to account managers or operations heads. Ensure timely closure of open service tickets or complaints. 8. Compliance & Risk ManagementEnsure all processes follow safety, regulatory, and client-specific compliance requirements (e. g.
, cold chain, hazardous goods). Maintain proper records for audits or internal controls. Support internal process audits or client assessments.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
