Alliance Partnership Specialist - Platform Connection Group, Strategy Sales Department, Travel & Mobility Business (C&M)

Job DescriptionBusiness OverviewRakuten Group upholds the philosophy of "empowering people and society through innovation" and offers over 70 diverse services. These include the EC service "Rakuten Ichiba," the travel booking site "Rakuten Travel," financial services such as "Rakuten Bank," mobile communications, and professional sports, contributing to society across a wide range of fields.Department OverviewRakuten Travel, as one of Japan's largest comprehensive travel booking sites, offers services such as hotels, ryokans, and rental cars. We are pioneering the future of the travel industry with the following Vision: To be a leader in the travel industry in Asia. Mission: To provide even better experiences and to become the platform where our partners can shine the brightest in the world.Rakuten Travel's system utilizes the R-Connect API to connect with external hotel systems and vendors, facilitating the integration of accommodation inventory and pricing. This integration accounts for 97% of Rakuten Travel's total sales in domestic accommodations and is utilized by nearly all lodging facilities. Our department manages the R-Connect product, overseeing operations and maintenance with existing partners and establishing connection contracts with new partners. Our mission is to acquire more inventory through this connectivity, thereby realizing Rakuten Travel's objectives.Attractions of This PositionIn this position, you will work closely with a wide range of internal and external partners and be involved in system integrations and project execution, enabling you to develop a holistic view of the business and strong practical skills. This is an ideal growth environment for those looking to broaden their career into development-related domains in the future. It is an opportunity to serve as a bridge between business and technology and advance your career to the next stage. Comprehensive business skills and growth opportunities: Through day-to-day responsibilities, you will gain a deep understanding of end-to-end business flows and acquire a broad set of practical skills. By cultivating perspectives from both the business and development sides, you can grow into a highly marketable professional. Significant enhancement of problem-solving and analytical capabilities: By proposing and implementing improvements to business processes, you will markedly strengthen your ability to identify complex issues and drive them to resolution. Diverse career path possibilities: Looking ahead, multiple career paths will be open to you—not only specialist roles such as project manager and business analyst, but also further advancement depending on your aspirations and performance.PositionWhy We HireThis position represents an additional headcount to drive the expansion of our connectivity business in the inbound market.Position Details Collaborate with internal and external stakeholders to configure system integrations with partners and handle inquiries using internal tools. Project support: manage project progress, coordinate schedules, and facilitate smooth communication among stakeholders. Business process optimization: support efficient operations by reviewing workflows and proposing improvements. Documentation: prepare and update various manuals and guidelines. Other support duties: engage in a wide range of support tasks as needed beyond the above.In the future, we expect you to play an active role as a project manager, such as leading projects to establish new alliance partnerships.Work EnvironmentPersonnel: 5 people (1 male, 4 female)Age group: Mainly in their late 20s Hotel industry Online travel agents After joining the company as a new graduate, he advanced his career as a marketing manager for the car rental business. After joining the company as a new graduate, advance your career as a sales representative for a major client After joining the company as a mid-career hire, he advanced his career as a project manager in the development department.Mandatory Qualifications Experience operating MS Office (Word, Excel, Powerpoint) Experience in accurately performing setting work according to the manual without delay Ability to communicate smoothly with stakeholders Problem-solving skills Logical thinking and multitasking skillsDesired Qualifications Experience in supporting APIs Experience in connectivity-related work Experience in the travel and hotel industry Customer support experience Programming skills such as Python Experience working with outside business partnersOthers InformationAdditional information on LocationRakuten Crimson House1-14-1 Tamagawa, Setagaya-ku, TokyoAdditional Information On TransferThere is a possibility of domestic and overseas business travel and relocation.Additional Information On English QualificationTOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country)Proof of qualifications is required by the time you receive your job offer.If no evidence is available to prove the qualifications denoted above, taking an “TOEIC IP Test”, organized by Rakuten, during selection process is required.Rakuten Group, Inc. Homepage Link Benefits:https://corp.rakuten.co.jp/careers/benefit/ Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/#business #customersupport #commerce #RakutenTravel #alliance