Patient Enrollment Specialist (W-2 Fully Remote)

Job Title: Patient Enrollment Specialist (W-2 Fully Remote) Overview: The Patient Enrollment Specialist is a critical, fully remote role on the Care Coordination team that is responsible for the intake process of new patients and data into the medical record system. Care coordination services are provided to our patients once a successful consent is received by this Specialist. The role leads the clinical teams’ original outbound calls to eligible patients to obtain verbal consent for services to be provided, as well as other duties as assigned. Come join a growing team providing great services to patients.

We are making a difference in healthcare, and our success will start with youReports To: Director of Clinical OperationsDepartment: Clinical OperationsJob Description:

Data entryCollect, organize & capture patient data into Shifox/Alopex platform for eligible patientsVerify patient data for accuracy and completeness in order to progress patient to official onboardingTransfer accurate and complete information from paper or digital source to Shifox/Alopex platformTrack and oversee onboarding documentation workflows to ensure no delays in patient outreachSearch for and investigate pertinent onboarding patient information contained in files and medical records supplied by the clientInput text-based and numerical information from source documents with accuracy and completenessReview intake paperwork for deficiencies or errorsVerify intake paperwork information by comparing it to source documentsConsent callingConduct a detailed review of EMR records to identify patients who could benefit from careConduct the initial patient outreach to obtain verbal or written consent for patientsConduct follow-up calls as necessary to confirm consent or provide additional informationReview, identify & document referring providers and conduct outreach, educate Providers and patients about Alopex services available to patientsCollaborate with Alopex sales team in providing opportunities for Alopex to engage with new customers based on their Provider office outreachDocumentation of all consents, patient interactions and any activities associated with patient onboarding per Alopex policyCollaborate daily with the RN Supervisors, Care Plan, and Data Entry teams on patientcare efforts including monitoring of EHR and hospital admissions thru company orcustomer HIE (Health Information Exchange) portals or other identified alert systems.

Participate in assigning patients to Care Coordinators with approval from RN supervisors per Alopex policy and Provider guidelinesMonitoring and modifying patient status during initial 60 days of enrollment/reactivationin Alopex programs to align with company standard operating proceduresFacilitate hand-off communication between patients and their assigned CareCoordinatorsCollaborate with Care Coordinators on scheduling & completing monthly care callsProvide any additional assistance to consented patients as needed and per AlopexPolicyAdhere to all policies & procedure as outlined by Medicare and Shifox/AlopexDevelops and maintains distribution lists for various communicationsConsults with clinic leadership about any system problemsPerform other duties as assignedQualifications and Skills Required:

Possess a minimum of two (1) year of experience providing customer services, healthcare setting preferredPossess a minimum of one (1) year of experience with inside salesProficiency in working with software programs and electronic medical recordsAdaptability to new technology – with the ability to self-start, solution, and problem solve learning technologyExcellent time management skillsPossesses strong verbal and written communication skills with meticulous detail to documentationEstablish and maintain professional communication and relationship with client point of contactDependable, reliable, and professional, focused on achieving goalsWell versed in HIPAA privacy and security requirements and respects and commits to maintaining confidentiality of protected health and sensitive information for all patientsCommitment to adherence of the highest standards of personal and professional conductDisplays a calm demeanor while working under pressureHas a strong sense of ethics and dedication to working with the highest level of personal and professional integrityIs patient-focused with a passion for helping othersAbility to actively listen and communicate with compassion and empathyIs a natural educator who is adept at communicating with prospective patients on Alopex programsEnglish proficiency in written and verbal communications (Required)Spanish proficiency in written and verbal communications (preferred)Education Required:

High School DiplomaBilingual: Certificate of Competency in healthcare literacy (preferred)Work Location, Shift & ScheduleThis position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday 8: 00am-5: 00pm or according to the business hours of client practices. If working part-time, a mutually agreeable schedule will be determined based on the client’s practices needs. Remote Position Requirements: Reliable and stable Internet – all programs used by Care Coordinators are internet basedA quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractionsCompensation: $20 - $21 / hourAlopex is an equal-opportunity employer.

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