IT Support Specialist - Microsoft 365 & Cloud

At Altia, we are growing towards the future, and we want you to be a part of it. If you aspire to establish yourself as a IT Support Specialist – Microsoft 365 & Cloud Tools , keep reading!🔹𝗢𝘂𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝘆🔹Altia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients. These clients are leaders in their sectors and have realized that their businesses can be revolutionized through digitalization. With 30 years of experience, Altia has proven to be a robust company with a future, innovation capacity, and adaptability.

🔹𝗧𝗵𝗲 𝗣𝗿𝗼𝗷𝗲𝗰𝘁🔹You will join a key support project for a European Agency, providing first-level IT support in a Microsoft 365 environment. All communication and documentation will be in English. This is a great opportunity to work in an international and user-focused IT service setting, with exposure to modern Microsoft cloud tools and collaborative technologies. ResponsibilitiesProvide 1st level support to end users on Microsoft 365 services, including Outlook, SharePoint, OneDrive, and Teams. Troubleshoot user issues related to account access, file sharing, and application performance. Support onboarding/offboarding processes: user account creation, permissions management, and access configuration.

Document procedures and create internal knowledge base articles for recurring issues. Collaborate with 2nd-level support teams for incident escalation when necessary. Ensure excellent communication with users and timely resolution of incidents in line with SLA. Technical Stack & ToolsMicrosoft 365: Outlook, SharePoint Online, OneDrive, TeamsAdministration tools: Microsoft Admin Center, Azure AD (basic), Endpoint Manager (Intune)Ticketing systems: ServiceNow or similar ITSM platformsDocumentation: Office Suite (Word, Excel, PowerPoint), Confluence or SharePointCommunication: Microsoft Teams, OutlookIT Frameworks:

Basic familiarity with ITIL v4 (Incident Management, Request Fulfillment)🔹𝙒𝙚 𝙖𝙧𝙚 𝙤𝙛𝙛𝙚𝙧𝙞𝙣𝙜🔹⚡High-impact project in Europe👫 Collaborative work environment🚀 Career Plan📘 Training Plan💸 Flexible Compensation🔹𝗬𝗼𝘂🔹A new team member for our team with at least 3 years of full experience with the previously mentioned technologies, demonstrating significant experience. Interest, commitment, and a willingness to contribute.