To dramatically increase business generated from Internet channels through property brand website, OTAs and GDS in order to increase property Revenue per Available Room index (RevPAR). Brand Website, Online Travel Agents and GDSManage key Internet channels by offering competitive rates and availability on brand website, OTAs and GDS to maximise property RevPAR index. Control day-to-day rates and availability through the use of channel management systems, OTA extranets and CRS (central reservation system) extranet. Brand RepresentationMonitor property buzz and online reputation on various review, blog, forum and third party websites.
Report important findings in order to improve services or reinforce successful techniques. E-MarketingEnsure that business listing information on forum and affiliate websites are up to date including hotel details, special offers and validity of promotions. Social MediaManage hotel presence on approved social media platforms (ex. Facebook, Twitter, Google+) through regular posts and interactions with fans in order to increase social media engagement. Customer Relationship ManagementAssist hotel in collection of additional customer data following head office guidelines and procedures. Segment the database based on their nationality, buying habits, spending etc. and keep the database updated.
MiscellaneousProvide regular contributions to departmental knowledge bank and corporate Wiki. Interested candidates please submit your application through Jobstore
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
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Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
