DescriptionSupport Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers.
They assist their manager in maintaining the productivity levels of their team through automation and refinement of processesKey job responsibilitiesSome of the key job functionsProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologiesSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of support for one or more payment products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBasic Qualifications 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Experience in cloud computing, preferably in AWSPreferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSONOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https: //amazon. jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Tamil NaduJob ID: A3009096
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
