IT Support Specialist

The Role: Amega Group is a growing fintech company seeking to hire a skilled and proactive IT Support Specialist to join our fast-growing FinTech team. The ideal candidate will provide technical support to employees, maintain smooth operation of IT systems, and ensure secure and efficient use of technology in a financial environment. Main Activities and Responsibilities:

Provide first-line technical support to employees via phone, email, chat, and in-personTroubleshoot and resolve issues with hardware, software, networks, and fintech-specific applicationsInstall, configure, and maintain computers, servers, mobile devices, printers, and other IT equipmentAssist with software installations, updates, and patches, including fintech platforms and payment systemsSupport internal systems such as CRM and cloud servicesMonitor and maintain network security, access controls, and compliance with regulatory IT standardsProvide training and guidance to employees on IT tools and fintech systemsRequirements:

Proven experience in IT support, helpdesk, or technical supportKnowledge of Windows, macOS, Linux, and mobile devicesFamiliarity with networking, VPNs, cloud services, and cybersecurity basicsExperience with CRM platforms, reporting systems, and trading APIsExcellent troubleshooting and problem-solving skillsAbility to work independently and in a fast-paced fintech environment. Excellent command of EnglishPerks & Benefits: We believe happy teams do great work — here’s what you’ll enjoy with us:

✨ 21 days of annual leave (plus all Cyprus public holidays!)🌲Your leave grows with you — +1 day every year, up to 25 days total!🥗Daily lunch on us – because no one should work hungry!💪Monthly sports benefit – gym, classes, or whatever keeps you moving!💳Employee discount card – enjoy exclusive deals and savings!📈Annual performance appraisals with standard pay raises – we recognize your value and reward your growth!🏡Fixed hybrid work model – enjoy the best of both worlds: remote flexibility and in-office collaboration!We’re all about balance, wellbeing, and making work feel just a little more awesome every day!