AMS Solutions Architect

About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visit www.hcltech.comAMS Solution ArchitectThe AMS Solution Architect is responsible for leading (end-to-end ownership) the entire lifecycle of application support deal pursuits—from initial qualification through to deal closure process. This includes crafting solution strategies, designing operating models, estimating effort, leveraging AI / Gen AI for productivity improvements, preparing business cases, developing commercial models, presenting solutions, pricing, and participating in contract negotiations. This includes,Analyze customer business needs and articulate compelling value propositions using HCLTech’s service lines offerings to shape RFP responses. Design and tailor the operating model for RFP requirements. Perform ticket analysis, estimation, AI / Gen AI driven automation planning, and operational transformation for both AMS and AD streams. End-to-end solution design for overall RFP requirements, including the development of solution themes and transformation roadmaps. Drive internal reviews with Leadership on pursuit strategy, solution design, estimation methods etc.Front end the Solution defense with customer meeting either in person or virtually based on RFP requirements. Continuously innovate and refine deal differentiators to enhance win rates. Inspire and guide the team to deliver standout proposals that differentiate HCLTech in every customer engagement. Contribute to the development of new solution offerings, reusable assets, and mentor junior AMS architects.Qualification:Education – BE / B Tech / MBA 15+ years of IT experience, including more than 5 years as an AMS Solution Architect, specialized in managing large-scale Application Support and Maintenance RFPs.Customer facing experience to handle the defense presentations, Due diligence workshops, etc.Experience in Product aligned Operating model proposition and implementation.Experience in Gen AI based ticket automation and elimination propositions with industry toolsets.Excellent interpersonal, verbal, and written communication skills.Hands on delivery experience in managing large Application support engagements(delivery) would be an advantage.If you would like to explore opportunities with HCLTech please visit our website www.hcltech.com. If you submit an application for a job in HCLTech, we process your personal data in accordance with HCLTech’s Candidate Data Privacy Notice.