Analyst, Invoicing

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role does require that you are based within -3 / +3 UTC time zones.We are looking for a detail-oriented Invoicing Analyst to join our dynamic team at Oyster. In this role, you will be responsible for overseeing the end-to-end invoicing process, ensuring accurate and timely invoice generation and reconciliation, while providing excellent support to our customers on all invoicing-related matters. The ideal candidate will possess a robust background in finance and accounting, coupled with exceptional analytical skills and excellent communication skills.As an Invoicing Analyst, you will take ownership of the invoicing process and drive improvements. Your proactive approach will help identify areas for enhancement, allowing you to implement effective changes. Success in this role also depends on your ability to collaborate effectively with cross-functional teams, key stakeholders.Key ResponsibilitiesEnsure the preparation, verification, and timely issuance of accurate invoices, ensuring compliance with service agreements and internal policies.Respond to customer tickets related to invoicing, providing clear and professional support to ensure timely resolution.Escalate and follow up on unresolved disputes with senior management when necessary.Manage cash and credit allocation, ensuring proper application to customer accounts and coordinating with accounting as needed.Conduct regular and ad-hoc financial analysis and reconciliation, collaborating with different teams to ensure accurate invoicingPerform customer statement reconciliations, identifying and resolving discrepancies between invoices, payments, and account balances.Contribute to process improvements and automation initiatives to enhance efficiency and reduce manual workload in invoicing operations.Ensure compliance with relevant tax regulations (VAT, GST, etc.) as part of billing processes.Support the calculation and reporting of invoicing metrics and performanceConstantly seek a deep understanding of the business to adapt invoicing practices to a dynamic and evolving environment.Stay updated on internal changes to products, services, or policies that could impact invoicing procedures.Core Requirements3+ years of experience in Finance Operations (including Accounts Receivable, Financial Accounting, Data Analytics, or Financial Analysis)Bachelor’s degree in Accounting, Finance, Business Administration, or related fieldProven experience with ERPs and AR software (e.g.,SAP, Oracle, NetSuite, CRM, billing platforms)Advanced proficiency in Microsoft Excel (sumif, index match, etc). Experience with Power Queries preferred.Strong analytical and problem-solving abilities, with keen attention to detail and accuracyClear and concise communicator; both orally and in writingProcess-oriented with the ability to quickly understand a process & improve upon it.Ability to handle independently multiple priorities in a dynamic, fast-paced environment, involving multiple stakeholders.[BONUS] Accounting qualification or a similar certification (e.g., ACCA, CPA, CIMA).[BONUS] Experience with BI tools like Tableau, Power BI, or QlikView for data analysis and visualization.[BONUS] Payroll experienceYou'll also needA reliable home internet connection (or be able to get one)Fluent English language skills