Analyst, Partnership Servicing

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.About The RoleThe incumbent reports to the Operations Manager of Policy Services - Partnership Distribution and is responsible for running the day to day management of all post inception requests and enquiries. He/she is required to ensure primary servicing objectives are met in terms of quality and efficient deliverables for in-forced policies to all partnering distribution channels.What You'll Be DoingBe the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business.Support distribution channel initiatives for process improvements, participate in providing conceptualised feedback for betterment of current processes.Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing of document submissions (tracking and routing).Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to hands of customers via partners.Responsible for coordination and preparation and documenting of team meetings.Maintain and update team manual to ensure all new workflows and guidelines are incorporated and documented accurately.Uphold compliance to all IT and Compliance guidelines.Any other duties as assigned by Manager and/or HOD.What We Are Looking ForDegree or DiplomaAt least 3-5 years of experience (preferably in Insurance Operations) or Policy Servicing or equivalent experience in Life/A&H policies. Related insurance qualifications such as M5, M9 and LOMA would be an advantage. Able to work independently and with a team in a dynamic environment.Self-starter who constantly strives for excellence.Strong communication skills and ability to effectively influence individuals and teams at all levels of the organization.Proficient in Microsoft Excel and PowerPoint.Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.ABOUT AIA For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do. As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose. JOIN US At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’. AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!