Guest Service Agent

Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

#AK-LI1QualificationsA strong focus on customer servicePrior experience in hotel front office operations is preferredExcellent communication skills; fluency in English is requiredBe able to work shifts, weekends and public holidaysComputer skills in Ms Office; experience with current Property Management Systems (PMS) is preferredAdditional InformationWorking for an International Brand with over 545 hotels worldwide!Numerous opportunities to progress throughout every level of your careerFree medical insuranceA large offering of digital learning including LinkedIn courses, eCornell, virtual courses and on site development programs. Discounts at all Minor Hotels and Lifestyle outlets around the worldBenefit from other local discounts i. e.

Canal+ promotions and many more!Team building activitiesGlobal task force opportunities offering short term assignments in other locationsWellbeing activities