General Manager

Job Title: General Manager Industry: Retail – FurnitureReports To: Vice Chairman / Chairman / DirectorsEmployment Type: Full-TimePosition Summary: Andersen is hiring on behalf of a reputed client in the UAE's retail furniture sector for the position of General Manager. This is a pivotal leadership role overseeing 8–10 retail showrooms across the UAE. The ideal candidate will bring a wealth of experience in multi-store operations, strategic leadership, and sales-driven execution. The General Manager will be responsible for delivering consistent operational excellence, enhancing customer experience, and driving profitability in alignment with business goals. Key Responsibilities: Operational & Strategic Leadership:

Oversee daily operations across all showrooms, ensuring consistency, efficiency, and alignment with brand standards. Develop and execute strategies to meet business objectives and growth targets defined by senior management. Implement SOPs to streamline operations and enhance overall productivity. Sales & Target Achievement: Take full ownership of achieving monthly, quarterly, and annual sales and profitability targets set by the management. Monitor sales performance across locations, identify underperforming areas, and implement corrective actions. Drive showroom staff to consistently exceed performance KPIs. Team Management: Lead, train, and motivate showroom managers and cross-functional teams. Build a performance-oriented culture with clear KPIs, accountability, and recognition.

Handle staffing, recruitment, and team development initiatives across all stores. Customer Experience: Ensure exceptional customer service standards are maintained across all showrooms. Address customer feedback and complaints promptly and professionally. Create customer loyalty programs and retention strategies. Financial Oversight: Prepare and manage budgets, control costs, and ensure profitability across all branches. Monitor P&L reports, margins, and operational costs in line with business goals. Marketing & Promotions: Collaborate with marketing team to execute showroom-level promotions, seasonal campaigns, and brand visibility initiatives. Support digital and in-store marketing strategies to increase footfall and conversions. Inventory & Supply Chain:

Supervise inventory control, ordering cycles, and stock optimization across showrooms. Liaise with suppliers, logistics partners, and warehouse teams to ensure timely delivery and availability of products. Qualifications & Experience: Bachelor’s degree in Business Administration, Retail Management, or a related discipline (MBA preferred)Minimum 10 years of retail experience, with at least 5 years in a leadership role managing multiple store locations. Proven track record of consistently achieving or exceeding sales and operational targets. Strong financial and business acumen with P&L experience. Familiarity with the UAE retail market and consumer behaviour. Excellent leadership, analytical, and communication skills. Preferred Skills:

Goal-oriented with a strong sense of ownership and accountability. Proficiency in retail systems/ERP and Microsoft Office Suite. Strong team-building and negotiation abilities. Multilingual (English required; Arabic a plus). Understanding of visual merchandising and retail trends.