Outpatient Team Leader - INTERNAL

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed.

If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb. vacancyrequests@wales. nhs. ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post.

If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewThis role will be responsible for the day-to-day operational management of staff within Directorate Booking Centre, ensuring the effective coordination of outpatient, Daycase and Inpatient waiting lists, Partial Booking Systems, and adherence to Referral to Treatment (RTT) and cancer pathway targets. The post holder will play a key role in optimising clinic utilisation, preventing breaches of national and internal access targets, and supporting the delivery of high-quality, patient-centred services.

Main duties of the jobPLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARDWorking closely with Directorate Managers, clinicians, and administrative teams, the post holder will ensure that all scheduling and booking activities are carried out in accordance with Health Board policies and procedures. The role also involves providing leadership, guidance, and support to staff, fostering a culture of continuous improvement and operational excellence.

The post holder will maintain regular communication with clinical directorates to ensure alignment of capacity and demand, and will be instrumental in monitoring performance, identifying risks, and implementing solutions to improve service delivery across the patient pathway. This post is fixed term for 7 months due to - meet the needs of the serviceWorking for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued.

Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.

We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Skills and AttributesEssential criteriaAbility to work as part of a multi-disciplinary teamAbility to communicate with patients in an empathetic regarding their treatment and proceduresActs in a way that is consistent with legislation, policies and procedures and abides by the Health Board health and Safety Policies.

Experience and KnowledgeEssential criteriaPrevious NHS experience in a role with ORMIS, RTT, 26 weeks experience or equivalent administrative competence developed in an associated organisationAbility to work under pressureAbility to meet deadlinesAbility to establish good working relationships with all staffEducation And QualificationsEssential criteriaEducated to Diploma level in relevant discipline or equivalent demonstrable level of knowledge and experience