Booking Centre Administrator - INTERNAL to NHS WALES

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed.

If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb. vacancyrequests@wales. nhs. ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post.

If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewPLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALESThis post holder will work as part of the Primary Care Mental Health Support Service (PCMHSS) Administration team with a particular emphasis on ensuring the smooth running of the centralised telephone booking function. Main duties of the jobThe post holder will provide regular administrative support to the whole PCMHSS team when required and as directed with minimal supervision.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed.

Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Qualifications And KnowlegeEssential criteriaGood standard of education to level of GCSE or NVQ equivalent. Knowledge of administrative procedures and systems, some of which are non-routine activities such as answering queries, progress chasing, task related problem solving through experience and training to vocational level 3 or demonstrable experience. Competent in the use of Microsoft Office packages including excel, word and outlook.

Desirable criteriaCustomer Service trainingKnowledge of PCMHSSKnowledge of WG (Welsh Government) guidelines in relation to waiting timesExperienceEssential criteriaPrevious clerical experience and administration processesExperience of dealing with the publicDesirable criteriaExperience of working within an NHS Primary Care environmentPrevious experience of using ABUHB systems (WCCIS)Skills and AttributesEssential criteriaExcellent communication skillsFlexible to the needs of the serviceAbility to work and problem solve under pressure whilst achieving targetsAbility to work as part of a team and using own initiativeEmpathy, tact, and diplomacy when dealing with difficult situationsDesirable criteriaWelsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in WelshAdvanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlookOtherEssential criteriaAbility to establish good working relationships with colleagues/clientsDesirable criteriaDemonstrate a commitment to achieving high quality standards of work