Booking Clerk - INTERNAL

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed.

If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb. vacancyrequests@wales. nhs. ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post.

If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewPLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARDWe welcome applications for enthusiastic and motivated individuals to join the outpatient booking teams within the Division of Surgery based in the Royal Gwent Hospital Newport, or St Woolos Hospital, Newport. Reporting to the Business Support Manager, you will be well supported, become valued members of team and encouraged to develop in this role.

Main duties of the jobThe role will involve booking and managing a range of outpatient clinics, managing the respective waiting lists and working to the vision of the Division of Surgery Directorates. Oversee efficient & optimum clinic utilisation, highlighting if there are problems with clinic capacity. An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend and cancel appointments, handle telephone; the post-holder will need a working knowledge of all clinics.

The role will range from handling Consultant, Dr and Patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. This post is fixed term for 7 months due to - meet the needs of the serviceThe ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. Working for our organisationAneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued.

Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.

We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Personal AttributesEssential criteriaExcellent communication skillsAbility to work effectively with clinicians/Directorate ManagersAbility to manage difficult situationsAbility to develop good and effective employee relationsAbility to maintain concentration with frequent interruptions from both staff and users of the serviceDesirable criteriaMeets all desirable criteria as per attached job description/person specificationKnowledgeEssential criteriaDetailed knowledge of MyrddinKnowledge of CWSKnowledge of how to plan and prioritiseDesirable criteriaUnderstanding of Health Board policies and procedures including HRKnowledge of WG guidelinesWelsh SpeakerExperienceEssential criteriaPrevious clerical experience and Administration ProcessesDesirable criteriaCustomer Service ExperienceExperience of dealing with the publicSkills/AbilitiesEssential criteriaExcellent Telephone MannerExcellent Communication SkillsEmpathy, tact and diplomacy when dealing with difficult situationsFlexible to the needs of the serviceAbility to work and problem solve under pressure whilst achieving targetsDemonstrate a commitment to achieving high quality standards of workAccurate and methodical in all aspects of workRemain professional at all timesAbility to use initiative and meet deadlinesDesirable criteriaMeets all desirable criteria as per attached job description/person specificationEducation/QualificationsEssential criteriaGood Standard of EducationComputer LiterateEvidence of continuous professional developmentKnowledge of Administration ProcessesBusiness Administration level 3 NVQ or equivalentDesirable criteriaKnowledge of Patient Administration SystemCustomer Service Training