Anti-Fraud Analyst

About Credit+Credit+ is a new and ambitious consumer lending business launching in Morocco in 2025. We’re on a mission to transform the way people access and manage credit - with fast, fair and fully digital financial products built for everyday Moroccans.Backed by world-class technology and deep local insight, Credit+ is set to redefine borrowing for millions of underserved and overlooked customers in Morocco.We’re building from the ground up - assembling a bold, smart and mission-driven team ready to shape the future of consumer finance in the region.Why Credit+ is a great place to beOur ambition. We are looking to become a leading provider of credit within Morocco, making it easy for users to access credit solutions and we are looking for ambitious individuals to join this journey as we scale.Our culture. We go above and beyond to provide an amazing customer experience and we make our apps not just easy but fun to use. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the ‘we over me’ culture.What you will be doing:Provide critical judgment when deciding if an application is fraudulent or notTake proper action to prevent further fraud transaction on the credit/debit card/e-banking account by blocking the card/ accountProvide excellent customer service to complex inbound/outbound customer callsCarrying out the investigation and settlement of card transaction complaints, ensuring compliance with the law and domestic/international card organisationsWho you are:A self-starter, who doesn’t take no for an answer, result-oriented, enjoy operating at speed, open and honest, ambitious and flexibleHigh energy level and positive attitudeThink structurally, enjoy solving problemsGood communicator and presenterStrongly analytical and a critical thinkerReady to learn new and interesting information about credit products and fintech processesYou are required with a minimum education background of college degreeFluent in English and FrenchYour experience:You are purposeful, ambitious and responsibleYou’ve already worked in Antifraud / Contact Center /BankYou are familiar with bankingAnalytical and logical mindsetYou are able to analyze and organize large amounts of informationYou have the ability to focus and pay attention to detailAbility to solve problems quickly and independently while working in a fast paced environmentMultitasking - the ability and desire to work with a scope of parallel tasksProactive - the ability to solve problems before they occurInvolvement and interest in work, maintaining a friendly atmosphere in the teamWhat we are offering Competitive compensation negotiable depending on the candidate level